Return and Refund Policy for Kudos Interior Designs Ltd.

Effective Date: 10/12/2023

Thank you for choosing Kudos Interior Designs for your German kitchen needs. We are committed to providing you with top-quality products and exceptional service. Please read our return and refund policy carefully to understand your rights and responsibilities.

1. Cancellation of Orders:

• Orders can be canceled within 24 hours of placement without incurring any cancellation fees.
• Cancellations after 24 hours may be subject to a cancellation fee of up to 35% of the total order value to cover processing and customization costs.

2. Returns Due to Manufacturing Defects:

• If you receive a product with manufacturing defects, please contact our customer service within 7 days of receiving the item.
• We will arrange an inspection, and if defects are confirmed, we will offer a replacement.

3. Returns for Non-Defective Items:

• Returns for non-defective items are generally not accepted due to the customized nature of our German kitchens.
• Exceptions may be considered on a case-by-case basis. Contact our customer service within 7 days of receiving the item to discuss your situation.

4. Refund Process:

• Refunds will be processed using the original payment method within 7 business days after the return is approved.
• Cancellation fees and return shipping costs (if applicable) may be deducted from the total refund amount.

5. Customer Responsibilities:

• Thoroughly review and confirm all specifications before placing your order to prevent any discrepancies.
• Ensure that someone is present to receive and inspect the delivered items upon arrival.
• Report any issues promptly to our customer service team.

6. Customized Orders:

• Customized or made-to-order German kitchens are non-refundable unless there are manufacturing defects.
• We encourage detailed communication during the customization process to ensure accuracy.

7. Delivery and Installation:

• Delivery and installation fees are non-refundable once the service has been completed.

8. Damaged Items During Transit:

• Report any damages to delivered items immediately upon receipt.
• Document damages with photographs and contact our customer service team for further assistance.

By placing an order with Kitchen Shoppe, you agree to abide by the terms and conditions outlined in this return and refund policy.

If you have any questions or concerns, please contact our customer service team at sales@kitchenshoppe.co.uk

Thank you for choosing Kitchen Shoppe for your German kitchen needs.

Sincerely,

Kudos Interior Designs| 59 Station Road, North Harrow, HA2 7SR. | 0208 427 7570 | info@kudosinteriordesigns.co.uk